The main reason I wanted to bring it back to the vendor (Avalon Software)
was that it cost me almost half of what I paid for the drive to send it to
the manufacturer.
Returning it to the store would have cost me the price of a bus ride.
Plus..it took Western Digital a FULL month to send me a replacement. It took
less than 24 hours for the drive I sent them to arrive and over 30 for one
to come back to me.
"Brad P" wrote in message news:j3gpgd$93k$***@speranza.aioe.org...
Avalon Software as well as most vendors would have told you to just send it
back to WD as required by their warranty process. They conduct specific
tests on the drive prior approving a replacement. Not many vendors, if any,
can do that. Someone correct me here if needbe.
I've bought many drives over the years and have had 3-4 fail. Everytime I
just send it back using their Advance Replacement option (or another
vendor`s equivalent). While the replacement is in transit, I send my
defective one to them within 30 days. That way I get the replacement
quicker. I would never bother with the vendor that I bought it from (which
is usually an online store anyway)
Post by JimNot angry at Bob
I'm angry at the French Canadian f*cks who bought Avalon Software
and then closed it down just a few months later.
Post by DavidJim, seriously though.... why would you be angry at Bob Williams (Avalon
Software)? He was just a reseller of the item, and made likely less than
$5 on the sale of the item to you. What has he to do with your issues
with the drives?
The drive was not DOA, and died under a warranty situation, which was
honoured by the manufacturer. From there, you have dealt only with the
manufacturer....
Misguided anger, IMHO.
David.